Privacy Policy

Last updated: July 29, 2024

Table of contents

Zipp Limited a company based in New Zealand, together with its affiliates (collectively we, our or us in this Privacy Policy) is committed to maintaining the privacy of the information of its customers and other users of its products and services.

In the course of our business dealings we may collect, use, disclose, and hold information about identified or identifiable organizations, as well as other business or technical data.  

This Privacy Policy describes how we collect, use, store and distribute organization Information and other data, and describes the purposes for which we may use, disclose or hold such organization Information and other data.

Information that we collect from you

During the course of your relationship with us, or your use of our Zipp service or websites (Service), we may collect the following information:

  1. We will collect personal details from you during the course of your establishing and maintaining a user account with us via the Service, such as your name, user name, passwords, address, email address and phone numbers, and credit card and payment details.
  2. We may also collect personal details about you or other people during your use of the Service. This include where you upload or input data that contains the names, contact details or other information about other people.
  3. We may collect personal information or data about you or the organization you own or manage from other users of the Service.
  4. We will collect data that is inputted or uploaded by users into the Service.
  5. We will collect data that is provided to us by third party service providers whom you engage via the Service. This data may include details of the relevant properties and the services to be performed, and the fees and payment terms.
  6. We will collect other data related to the use of the Service.
  7. We may collect other Information and data during the course or as a result of your relationship with us, including where necessary to enable us to provide products and services to you or to respond to requests for further information.  

How we use personal information and other data

We will use, disclose and hold Personal Information and data collected by us for the following purposes:

  1. to enable us to operate the Service (where applicable) for the benefit of users, and to provide the functions and features of the Service. These functions and features include (where applicable) our services provided by us or our third-party service providers;
  2. to establish and maintain any user account you hold with us;
  3. to complete transactions, including billing, credit card processing, payment, receipt, credit check and verification services;
  4. to respond to your queries or requests for additional information or support;
  5. to provide any after-sales service required by you;
  6. to maintain our records;
  7. to provide technical support and administration services in relation to the Service and any products or services ordered by you;
  8. to keep you informed about products, services, events, promotions or any other marketing activities, but only to the extent permissible under applicable laws, and subject to any other restrictions contained in this Privacy Policy;
  9. for product development or research purposes; and
  10. to evaluate customer satisfaction and the performance of marketing activities.

Cookies

Our Service may use cookies.  “Cookies” are small text files that are placed on computers, devices or browsers used to access websites, apps or other internet content.  We may use cookies to remember information about your personal preferences and user settings for the Service, to analyse Service traffic and trends, and to generally understand the behaviours and interests of people who use the Service.

Our cookies will only use information about your personal preferences and user settings so that the Service will remember your details next time you visit.  We may use, disclose or sell other data collected by us from cookies for other purposes, but only on an aggregated basis and in a way that ensures that no individual is able to be identified from such information.  

You may be able to change the settings on the device that you use to access the Service in order to reject or limit the use of cookies, but this may reduce the functionality of the Service.

Messaging and Contacts

We may collect personal information and other data during your use of any messaging functions or features of the Service. We will use this personal information and data to deliver those messages to the intended recipients, and (where to messages are directed to us or our team members) to take appropriate actions in response to those messages.

We may also monitor and access any such messages to ensure that users comply with our Terms of Service, and in particular our rules around the appropriate use of our messaging service, and we may where necessary take appropriate actions against users who are not complying with our Terms of Service. These actions may include directing the content of any messages to law enforcement or other regulatory authorities where we consider it appropriate to do so. We will not use this personal information and data for any other purpose.

The Service allows a user of the Service to make other users Contacts for particular projects. When you make another user of the Service a Contact, you will be authorising that user to access some or all of the information and data relating to a particular project, depending on the Contact settings for that other user. If you do not wish to share this information and data with a particular person, you should not make that person a Contact.  

Social sharing features

The Service may integrate with social sharing features and other related tools which let you share actions you take on the Service with other apps, sites, or media, and vice versa. Your use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the social sharing service. Please refer to the privacy policies of those social sharing services for more information about how they handle the Personal Information or data you provide to or share through them.

Statistical data that we collect

During your use of the Service we may collect statistical data about such use, such as the date, time and length of your use, the pages of the Service that you visit, and information about the device you are using to access the Service. This information may be collected by software operating on the Service, or by third party service providers on our behalf.  

We may use and disclose such statistical data for the following purposes:

  1. to measure the effectiveness of any services or features provided via the Service;
  2. to better direct users to goods or services that might interest them;
  3. to identify user behaviour and user trends on the Service;
  4. to maintain and optimise the technical performance, operation and security of any products or services (including the Service) provided by us; and
  5. to assist in resource planning.

We may disclose or sell such statistical data to others for any purpose, but only on an aggregated basis and in a way that ensures that no individual is able to be identified from such data.  

User and subject data

We may also use, sell or disclose any of the data about users of the Service and other persons that we collect for any purpose other than those purposes expressly permitted under this Privacy Policy, but only on an aggregated basis and in a way that ensures that no individual is able to be identified from such data.  

Marketing

We may use Personal Information and other data collected by us or via the Service to send or email to you marketing or promotional information about our services or products, or the services or products of other companies (Direct Marketing Information), but only if you have expressly given us permission to do so.  

If you have given us permission to send to you Direct Marketing Information, and you later decide that you do not want us to send you any further Direct Marketing Information, you can contact us at any time to request that we stop sending you such information.  You can either contact our Privacy Officer (see the details at the end of this Privacy Policy) or use the “Unsubscribe” facility at the bottom of any Direct Marketing Information email or communication that we send you.

We will not sell your Personal Information or other data to direct marketers unless you have expressly given us permission to do so.

Business acquisition

We may transfer your Personal Information and other data to another entity in connection with a sale of our business or assets, or a merger or consolidation or restructuring of our business or company, or any other transaction in which a third party acquires ownership of any rights in the Service.

If we transfer any of your Personal Information and other data in such circumstances, we will ensure that such Personal Information and other data remain protected and that the recipient of that Personal Information and other data agrees to be bound by privacy practices and obligations that are consistent with our own under this Policy.

Disclosure of information to third parties

We will not use your Personal Information and other data, or disclose your Personal Information and other data to third parties, except:

  1. to the extent reasonably necessary to achieve any of the purposes described in this Privacy Policy; or
  2. where we reasonably believe that such use or disclosure is required or expressly permitted under any applicable law.

Holding Personal Information

We will not hold your Personal Information and other data for longer than is reasonably required for the purposes for which we may lawfully use that Personal Information or data.

Security

We will use all reasonable endeavours to effect and maintain adequate security measures to safeguard your Personal Information and other data we hold from loss or unauthorised access, use, modification or disclosure.  

Transfer of Information

We may transfer the information described in this Privacy Policy to or from other countries where necessary to enable us to operate the Service, and to supply any products or services ordered by you.

Some of these countries may have less protective privacy or data protection laws than the region in which you reside. Where this is the case, we will take appropriate measures to protect your Personal Information.

Use of third-party websites

If you access any third-party websites via a link from the Service, you will leave the Service. By accessing these links you are not covered by the policies relating to the Service. We are not responsible for the content of any third-party websites, or their use of your Personal Information or other data.

Your rights to access, correct and delete Personal Information

Where we hold Personal Information about you, you have a right to access and correct that Personal Information in accordance with applicable laws.  If you want to access or correct your Personal Information, please contact our Privacy Officer (see below) and he/she will tell you how to make a request and if any charges will apply.    

Amendments to the Privacy Policy

We may amend this Privacy Policy from time to time. Any such amendments will be effective immediately, unless we state otherwise.  We will take reasonable steps to notify users of any such amendments.

Your continued use of the Service after any such notice will constitute your acceptance of any amendments or revisions to this Privacy Policy.

You should periodically review this Privacy Policy for the latest information about our privacy practices.

Contact

For any queries or further information about our Privacy Policy, please contact our Privacy Officer via email at the address below.

support@getzipp.com

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